View from Inside Aviation Industry
This excerpt from an editorial, from the February 2011 issue of Business & Commercial Aviation, discusses NetJets, Warren Buffett, Richard Santulli, and David Sokol from the perspective of within the aviation industry. Investors will probably find it interesting to see the view from inside the cockpit of NetJet's competitors and the assembly lines that make its planes (figuratively speaking). By William Garvey, Editor in Chief.
"The businesses of business aviation have been beset by daunting circumstances over the past two to three years. The setbacks have been so severe as to possibly cause workers to question the viability of their companies or their roles within them. That's an understandable reaction at the nadir of a business cycle that's shuttered flight departments and sent tens of thousands to unemployment offices.
"A successful climb out depends on several factors, some of which are beyond any single entity's control, but some absolutely depend on individuals in leadership roles. It's a given that disastrous circumstances are really 'opportunities,' but for the right kind of leader, they actually can be.
"In this issue we focus on two prominent business leaders ....The second business leader featured [in a Q&A discussed in "NetJets Update" blog post] is David Sokol, the person Warren Buffett installed to fix the problems at NetJets, a controversial operation since the day Richard Santulli created it. Some established flight departments saw it as a predator, competitors likened it to a legal Ponzi scheme, aircraft owners worried it would corrupt traditional valuations.
"Regardless, Buffett loved NetJets, paying three quarters of a billion Berkshire Hathaway dollars to call it his own. The company grew at a breathtaking pace, becoming a formidable entity within business aviation on both sides of the Atlantic. Buffett lionized Santulli, a dynamic, visionary, inspiring figure ... until the red ink became a gusher two years ago.
"Quite suddenly the founder was gone and Sokol, an energy industry exec, was calling the shots in Columbus. While he had used what he calls 'private aviation' for years, to him it was simply a time-saving tool, and NetJets was broken. So, he set about to fix it in a by-the-numbers way. Those numbers have pained many within and without NetJets and given rise to a new wave of controversy and speculation -- nothing unfamiliar to Sokol. He says the hemorrhaging is stanched, the right people in place, and before long he'll depart to focus on other things.
"Since taking command, Sokol says he's been particularly impressed with the passion aviation people feel for the industry. 'This is a business people are passionate about,' he said, 'whether it's our pilots, flight attendants, logistics people or customer service folks. It's quite an interesting phenomenon.'
"That passion, I believe, is a critical element in the industry's recovery. Yes, you've got to get the numbers right. You've got to be disciplined and use your head. But it took heart -- passion -- to create and grow business aviation and it will require even more to return it to full health. Fortunately, it's got that in abundance."



Team Ditcher
The new creative campaign “only NetJets-25 years of excellence” was announced on the company’s website by “NetJets Chairman and CEO Kenny Dichter” Could this have been more than a Freudian Slip? A return to the former NetJet/Santulli marketing and branding campaign does point in an ominous for Sokol.
Many know Kenny Dichter and David Sokol are beyond oil and water, so Sokol can be neither pleased nor satisfied. Kenny Dichter has maneuvered himself into controlling the real power levers within NetJets by being put in change sales, marketing and branding.
It looks like the “Marquis Mafia” has displaced most of Sokol’s appointees and repudiated much of what he had put in place. Could Dichter have landed in this position without some form of Berkshire intervention.
It’s a reasonable assumption after the levels of animosity developed between these two that this wasn’t Sokol call.
Go team Dichter.
Berkshire Transparency?
Is there any truth to the rumors Dichter previously tried to sell Marquis in a way that wasn't in Berkshire's interests? That this upset Warren? This is why Sokol tried to break it down? But in the end Marquis was looked at as an off balance sheet liability to Berkshire? The lenders held Berkshire to account? This is why Berkshire bought Marquis?
Did Marquis get a Berkshire debt guarantee, without the written guarantee? If so was this in Berkshire shareholders' best interests? If there was a default bailout here how could Warren keep these leaders around?
Where is the Buffett and BERKSHIRE TRANSPARENCY?
Alice, is all this NetJets info raising more questions than answers, or are questions getting answered via your forum? Is it worth reading or should it be ignored? I am sure all the shareholders and investors want is transparency. It gives a good picture of Sokol leadership but is there a bigger Berkshire problem here? This all reads very un-Berkshire like.
Disclosure: I don't own Berkshire at this time.
It will be very fascinating
It will be very fascinating to see how Berkshire accounts for the Marquis purchase in its next filing with the SEC or its 2010 annual shareholder letter. Berkshire/NetJets assumed debt for what must have been hundreds of millions of dollars more than the assets purchased from Marquis. Berkshire felt compelled to step in and assume the Marquis bank debt to prevent a default, which would have possibly stained Berkshire by association.
It is probable that the airplanes on Marquis' books may have been worth several hundred million dollars less than their fair market value. Therefore either Marquis must have taken a huge impairment charge just before the deal closed with NetJets (like the Tyco type deals in the past that Warren railed against) or NetJets took the impairment.
As a result of this deal, NetJets is now saddled with a huge debt assumption for a company that maybe lost several hundred million dollars in 2010 and airplanes worth much less than the debt assumed. If this is true, it was not a traditionally brilliant Berkshire Hathaway acquisition on several levels or appropriate allocation of Berkshire’s capital. NetJets did not need more debt, nor more used airplanes that are not owned by customers.
Why the management of a company that desperately needed Berkshire’s intervention has infiltrated the NetJets ranks is a whole other story yet to be told.
It’s back to the future
It’s back to the future again. Reinstating Kenny Ditcher by placing him in the limelight while sliding team Sokol/Hansel into the background has all the hallmarks of a mini palace coup.
Ditcher and his crew can sell up a storm if given the room to run. Liberally dispensing extra hours and plentiful free upgrades in addition to other goodies will surely propel new sales and renewals.
On the other hand, such an approach would completely reverse the policy firmly put in place by Sokol with, apparently, Buffett's support. The brand could be hurt over the long term if it’s not closely monitored to ensure that all customers are afforded the same “goodies.”
Santulli must be dizzy by now having been whipsawed back and forth over his policies. Can you blame him as initially his policies were vilified and now they are being vindicated?
NetJets customers are a sophisticated bunch. Conceivably asking “not what they can do for the company but what the company is doing for them” will become a common theme.
Congratulations
Private aviation took significant losses across the board in late 2008 and 2009. It was those companies that best positioned their product and brand for the recovery that will come out on top.
In 2008 and 2009 we had a President trashing private aviation. Auto executives not using the best judgement. Equity markets dropped to less than half their peak values, well over $12 trillion dollars evaporated, corporate profits tanked, and consumer confidence was nowhere to be found. The housing market was like looking into the abyss. Outside of absolute collapse, conditions could not have been more challenging for industry leaders and employees throughout private aviation.
But by the time 2009 ended there were strong signs of stability. Those who believe in their company, people, ingenuity, and product put their passion into their work with confidence the market will soon return. There are those industry leaders that did the unfortunately necessary hard things with compassion determined to fully recover for all affected. Then there are those leaders who did the hard things and just fired for effect.
While "right-sizing" was the theme for 2009, those who invested in their company, ingenuity, people, and product will be much better off as a result. The best industry leaders understood that the worst thing they could do was to allow their brands and cultures to be negatively impacted - it took decades to build brand and culture and months to lose what very few leaders and companies could successfully build.
My congratulations goes to them and those who capitalize on the opportunities that are now present.
History books
In the future NetJets will never be the same company it was for almost 24 years. There are several major reasons for this but mostly appears to be the result of new management's style and decision making.
They have clearly reset the course of NetJets. It seems the company, in their view had become too good for the customers and employees and not good enough for the ownership. In the end that's their right to decide.
NetJets still retain many good young people as Sokol has said publicly. Lets hope for the best and a eventual soft landing for the company at some level.
Even if the company wakes up after Sokol leaves and tries to copy its previous winning formula too much systematic damage has been needlessly incurred. No one should expect a repeat of the "NetJets magic" ever again.
This one is now for the history books.
Attempting to rewrite or
Attempting to rewrite or ignore over two decades of very public history is a fool's game. The latest twist is the celebration of NetJets 25 year anniversary. The press release on the NetJets website was significantly lacking in detail regarding the actual history of the company.
This is not the way the 25th anniversary of the Yankees would be handled. They are an organization that knows how to leverage its past for the benefit of the future.
How many NetJets senior managers have been with the company for over 20 years, let alone 25 years?
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